CLAAS Groupe France – Company Policy Page

At CLAAS Groupe France, we are committed to maintaining the highest standards of professionalism, transparency, and responsibility across all areas of our operations. Our company policies are designed to ensure that we operate in an ethical, safe, and sustainable manner, while delivering unparalleled service to our customers and partners. Below, you will find an overview of the key policies that guide our business practices.

1. Quality Assurance Policy

At CLAAS Groupe France, we are dedicated to providing the highest quality agricultural and construction machines and services. We maintain strict quality control processes across all stages of our operations—from product sourcing to customer delivery and after-sales support. Our Quality Assurance Policy is rooted in the following principles:

• Continuous Improvement: We regularly evaluate and improve the quality of the machines, services, and internal processes to ensure we meet the evolving needs of modern agriculture and more.
• Customer Feedback: We actively seek and incorporate customer feedback to enhance the quality of our products and services.
• Supplier Collaboration: We work with trusted suppliers and partners to ensure that all the machines meet our rigorous quality standards.
• Compliance with Standards: We adhere to all relevant national and international quality standards and regulations, ensuring that our machines are certified for safety and performance.

2. Data Protection & Privacy Policy

At CLAAS Groupe France, we take the privacy and security of our customers data very seriously. We are committed to protecting all personal and business data in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). Our Data Protection & Privacy Policy includes:

• Data Collection & Use: We collect personal data only for legitimate business purposes, such as providing services, processing transactions, or improving customer experiences.
• Data Security: We use state-of-the-art security measures to protect all personal and sensitive data from unauthorized access, theft, or loss.
• Transparency: We are transparent about how we collect, store, and use personal data. Customers have the right to request the deletion of their data at any time.
• Third-Party Compliance: We ensure that all third-party service providers handling customer data comply with the same rigorous privacy and security standards.

3. Customer Service & Support Policy

At CLAAS Groupe France, customer satisfaction is at the heart of everything we do. We are committed to providing exceptional service before, during, and after the sale of our machines. Our Customer Service & Support Policy includes:

• Consultation & Sales Support: Our team of experts is available to provide personalized advice, helping customers choose the right machinery and solutions for their specific needs.
• After-Sales Service: We offer comprehensive after-sales support included in the one year warranty to ensure the long-term reliability of our machines.
• Warranty: We stand behind the quality of our products with robust warranty program, ensuring that customers receive prompt and effective service should any issues arise.
• Customer Feedback: We value customer feedback and use it to improve our machines and services continuously. We encourage open communication and welcome suggestions for how we can better serve you.

4. Policy Updates

CLAAS Groupe France reserves the right to update or amend its policies in response to changing business needs, regulatory requirements, or emerging best practices. All policy updates will be communicated to customers and relevant stakeholders promptly.